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Site Manager:
Credits Manager:
Supports:
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Terms and Conditions
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- By purchasing Credits from the Foundry, you agree to the following stipulated Terms and Conditions.
- Please cease to continue the transaction if you disagree to the Terms and Conditions.
- Please ensure that you enter your avatar name correctly.
- In all cases of input, the system will detect if the avatar name exist. If you enter an avatar name that doesn't exist, you will be informed that the avatar name does not exist.
However, if the avatar name is of another IMVU account, the credits will be transferred to that account at the time of purchase.
The Foundry will be unable to retrieve credits once paid out so you would have bought credits for someone else. Please be careful.
- Please ensure that if you are not the owner of the credit/debit card or PayPal account, you must have obtained the owner's absolute permission to use his/her credit/debit card or Paypal account when purchasing credits from the Vertexual Foundry.
- Should a chargeback be made after a successful purchase of credits from the Foundry due to unauthorised use, or for any other reason, please be aware that your IMVU account will be disabled and any other associated IMVU accounts involved in possible fraud; you may also face criminal proceedings. This also applies to anyone using anyone else's credit card accounts without expressed permission from the account holder.
- Transactions made with echecks will require time to process. Please wait a few days for the transaction to complete before receiving credits.
- Transactions that remain unprocessed after approximately 7 days, for any reason of error or awaiting verification, will have the payment refunded on notification.
- In order to claim a refund, the full value of the amount of credits purchased must be returned to the Foundry accompanied by PayPal's email receipt proof of purchase. Any less and there will be no refunds.
- For total purchase value of more than 200,000 credits made within the previous 48 hours, the Foundry will lock that Avatar Name and IP from further purchase.
- If you require any assistance with your credit purchases, please send an email to credits@vertexual.net and a proper resolution will be made as soon as possible. Please refrain sending homepage messages as they get truncated over time and will definitely get lost amongst all the others. Prompt response will also be made from emails instead of homepage messages.
- In the event whereby emails requesting authorisations are not replied to, either from failure to send email to the purchaser or failure to contact the purchaser in either Homepage PMs or emails, within 72 hours, a refund will be made.
- The Vertexual Foundry reserves the right to request the suspension of accounts involved with fraudulent activities.
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