|
|
|
|
|
|
|
|
Site Manager:
Credits Manager:
Supports:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Frequently Asked Questions
|
Q: I registered an account but I have not received activation email. Why?
A: It is likely that your email host has filtered our email and classed it as Spam and threw it into junkbox or spam folder.
To resolve this, simply send us a support ticket and we will send your email and/or avatar the activation code.
Q: Why have I not received the credits I bought?
A: PayPal might be slow in processing your transaction with us or further authentication is required. Please check your email.
Q: How do I earn credits?
A: By registering as a VIP, you stand to be able to earn points that count towards your credits earnings when people referred by you make any purchases. You too earn points for your own purchases as a VIP. Refer to the VIP section for further details.
Q: How do I receive the credits I earned?
A: Every 15th of the month, credit earning that hit more than 10,000 in value, not CP/RP, will have the amount automatically delivered. Otherwise it will stack. If you would like to withdraw earlier, you can do so by logging in.
Q: Will my particulars be used anywhere?
A: No. Your particulars in the VIP database will not be shared with any 3rd parties. They are safe. They are used expressly for the purpose of the Vertexual Foundry Referral Banner System.
Q: I have not received my credits nor did I receive an Email requesting validation. Where are my IMVU credits?
A: There are several possibilities to why this has occurred, PayPal IPN may be causing problems or your Email server has blocked my host. In such cases, please file a Support ticket with your Invoice ID stated.
Q: I was gifted credits by a friend buying from the Vertexual Foundry, Why is my account disabled?
A: The person buying the credits might have been associated in a case of fraud and thus all receipients are requested to be suspended for investigations.
Q: I received credits from your service but I did not buy them. What should I do?
A: A friend of yours might have bought you the credit. If you do not know who bought you the credits, please inform us and return the credits to reduce the probablity of grief-frauding.
Q: I decided to leave IMVU, Can I still keep my earnings?
A: Your IMVU account will still be paid credits. If you are eligible for Gold VIP status, you can still exchange it for monetary value. This is applicable as long as your IMVU account is not disabled by IMVU.
Q: I'm selling my IMVU account, will the new owner be able to take over this account?
A: The old owner and new owner must send a support ticket regarding this issue.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
